Refund policy

Effective Date: July 2026

At Milano Elite, customer satisfaction is our priority. We strive to deliver premium-quality fashion products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

Be unused, unworn, and unwashed.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Include any accessories, manuals, or complimentary items received with the order (if applicable).

Please Note:
Milano Elite reserves the right to reject any return that does not meet the above eligibility criteria.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Clearance or Final Sale items
Gift Cards
Personalized or Custom-made products
Products that have been used, washed, altered, or damaged after delivery
Products returned without original tags or packaging

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us process your request quickly, please provide:

Order Number
Clear photos of the product
Photos of the shipping package
A brief description of the issue

After verification, we will arrange one of the following at no additional cost:

Replacement
Exchange
Full Refund

4. Return Process

To initiate a return, please follow these steps:

Contact our Customer Support team with your order details.
Wait for return authorization from our team.
Securely pack the item in its original packaging.
Ship the parcel to the return address provided by our support team.

Important: Returns sent without prior approval may not be accepted.

5. Refund Policy

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

Refunds will be processed within 5–10 business days.
The refund will be credited to the original payment method.
Processing time may vary depending on your bank or payment provider.

Shipping charges are non-refundable, except in cases where the return is due to our error (such as receiving a damaged, defective, or incorrect item).

6. Exchange Policy

We currently offer exchanges only in the following cases:

Incorrect item received
Manufacturing defect
Product damaged during transit

Exchange requests must be submitted within 48 hours of delivery.

7. Return Shipping Charges

If the return is due to an error on the part of Milano Elite (incorrect, defective, or damaged item), we will bear the return shipping cost.
For all other eligible returns, customers are responsible for the return shipping charges.

8. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, customers must follow the return process after receiving the order, subject to this policy.